F.A.Q.s

Shipping and Delivery Information

How much does delivery cost?

Delivery charge is free for order at or above Rs. 399.

How Do I Track My Order?

The easiest way to track your order is visit order tracking page. Enter the required details such as order id and email address to get complete details of your order status.

What should I do when my parcel has not arrived / my parcel is damaged.

In such a situation, you have to email us at my@realmatcha.in with some basic details like your order id, and some clear pictures of the product in case if you received the damaged product. Then we will review the issue with our courier partner and try to find out the exact reason of the issue. If we find that you are eligible for compensation, we will immediately send another item free of charge.

What if I am not at home when my order is delivered?

If you are not at home when your order is delivered, just email us at my@realmatcha.in and we will schedule the future delivery. When you available at home.

What is the estimated delivery time?

Our Courier partner normally takes 3-6 working days for PAN India delivery. But it may vary with circumstances such as natural disaster, incomplete address and wrong contact number.

How do I send Real Matcha as a gift?

Very simple. Just order normally and fill the shipping address where you want to send this gift, also you can give special instruction to our packaging team by filling order notes at the time of checkout

Can I change my shipping address after my order has been dispatched?

This can be possible but not 100% guaranteed. So we highly suggest you please review your shipping address before checkout.

Payment Information

What Payment Methods Are Accepted?

We use Razorpay as our payment gateway, that is very reputable and mobile friendly. They accept domestic and international credit & debit cards, net banking from 58 banks, UPI and 8 mobile wallets. If you don’t find your bank in payment option, please let us know and we will arrange the best possible solution for you.

Is Buying On-Line Safe?

Yes, Our payment gateway is 100% safe and secure. Easy to use and verified from PCI DSS Level 1 compliant.

Orders and Returns

Do I need an account to place an order?

No, You don’t need an account for placing an order. You could place an order as a guest but we recommend you to create an account to save your order details and loyalty points. And also you do not need to fill shipping details again and again for placing an order.

I opened my package, can I still return it and get a refund?

Yes, But you have to share the reason for the return. We ask the reason for just improving our product and service quality.

 How can I Order on COD?

Very simple, Just select the COD as a payment choice.

How Can I Cancel Or Change My Order?

You can cancel your order any time before dispatch. But after dispatch, we could not accept the cancellation request. If you don’t need the product, you can simply refuse the delivery and we will refund your money as the item is returned.

How Can I Return a Product?

If you don’t like our Matcha Green Tea for any reason. Please write to us at my@realmatcha.in and we will arrange the return and initiate the refund of your order.

Who should I to contact if I have any queries?

If you have any query, just write an email to us at my@realmatcha.in and you will get your answer within 24 hours.

 Why is the CoD option not offered in my location?

Because our courier partner don’t serve COD service for your area. Very Sorry 🙁

I am a store, can I stock your products?

Yes, we’d love to hear from you, please email my@realmatcha.in